Shipping Policy

We’re all about fast, fabulous, and fun — but we’re not Amazon drones (yet). Here’s how shipping with Twirls + Twigs works:

Processing Time

We need up to 3 business days to wrap your order in gratitude (and bubble wrap) before handing it off to the shipping powers that be.

Shipping Rates & Delivery

• Shipping costs are calculated at checkout (sorry, the post office doesn’t accept hugs as currency).

• Delivery times depend on your carrier’s mood, traffic, and whether Mercury is in retrograde.

Local Pickup

In the neighborhood? Swing by our Valley Village shop and pick up your goodies for free. We’ll even cheer for you when you walk in.

Delays Happen

If your package takes a detour (blame weather, carrier hiccups, or cosmic chaos), we’ll help track it down, but a little patience goes a long way.

Address Oopsies

Double-check your shipping info at checkout — once it’s shipped, we can’t chase down a wrong address (no matter how magical our socks are).

Lost or Damaged

If your package arrives looking like it lost a battle with a raccoon, email us within 3 days with photos. We’ll make it right — gratitude guaranteed.